FAQ
FREQUENTLY ASKED QUESTIONS
Installation
Getting Lockridge Networks installed takes three easy steps:
- Click the "Get Started" button on any of our internet plans and complete the registration form.
- Our team will confirm you are in the coverage area and will schedule an onsite survey. This includes getting on your roof and testing signal strength and line of sight from one of our towers.
- Once signal strength is known, we'll share what bandwidth options are available in your area. We can then install immediately for a one time, $99 install fee. You'll be billed each month on the anniversary of your install date. There are no other surprises or hidden fees.
We're also happy to talk you through the install process, please call us at 641-426-2400 or text/SMS us at 641-426-2400.
Call us at 641-426-2400 to discuss options. We've built over 90 towers to service remote areas of Iowa that were previously unreachable. If you are in line of sight to another Lockridge Networks customer we may even build a custom network extension from them to your home. Unlike most other providers, we are very flexible, so call us to discuss how we can get you connected.
Troubleshooting
Lockridge Networks has redundant Internet connectivity and outages are very rare. If you are unable to reach the Internet, most issues can be solved by performing the following actions:
- Turning your computer, tablet or device off and on again.
- Unplug the power injectors which power your router and antenna. Wait one minute, then plug the power injectors back in. Do not use the reset button, you will lose your connection.
If neither of these actions solve your connectivity issues, please call us at 641-426-2400 or text/SMS us at 641-426-2400 and we will be happy to help get you back up and running.
If you are having problems accessing a specific website, please call us at 641-426-2400 or text/SMS us at 641-426-2400 and we will be happy to diagnose this issue.
Programs such as uTorrent, Frostwire, BitTorrent, RapidShare, TorrentHound, etc. are not allowed on our network. These applications can open thousands of connections that not only slow down your devices, but can affect others on the network. Every ISP is required by law to enforce a policy where action is to be taken against those who infringe on any and all copyrighted material. If you are sharing copyrighted material, Lockridge Networks reserves the right to terminate your connection immediately.
Billing
You are billed every month on the date that you started service. You are expected to pay that balance no later than 15 days after the bill date. You can also prepay and receive a discount for paying 12 months in advance. Just call us at 641-426-2400 for details.
Your bill is set for autopay using your credit or debit card. You can also call 641-426-2400 or text/SMS us at 641-426-2400 and we will be happy to answer any additional questions.
Lockridge Networks sends bills via email. Your statement will be sent to you via email on your anniversary date each month. Lockridge Networks does not have a paper bill option - we pass the savings on to you by not spending on postage/paper and therefore reinvesting in network quality. Better for you, better for your wallet, and better for the environment.